Privacy Policy

1. About this policy

Renot IT Solutions Pty Ltd (ABN 90 418 119 324) ("Renot IT", "we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (renot.com.au) or engaging our services, you agree to the collection and use of information as described in this policy.

2. What personal information we collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, business name, and postal address
• Enquiry information — details you provide when completing our contact or assessment forms
• Technical information — IP address, browser type, pages visited, and time spent on our website (collected automatically via cookies and analytics tools)
• Service-related information — information necessary to deliver IT services to clients, which may include network details, device inventories, and system credentials held under strict confidentiality obligations

We only collect information that is reasonably necessary for our business functions.

3. How we collect your information

We collect personal information in the following ways:

• When you submit a contact, enquiry, or free assessment form on our website
• When you email or call us directly
• When you engage us as a client and we onboard your IT environment
• Automatically through website analytics (Google Analytics) and cookies when you browse renot.com.au

4. Why we collect and use your information

We use your personal information to:

• Respond to your enquiries and provide free IT assessments
• Deliver and manage the IT services you have engaged us to provide
• Send service-related communications, updates, and invoices
• Improve our website and understand how visitors use it
• Comply with our legal obligations

We do not use your personal information for unsolicited direct marketing without your consent.

5. Disclosure of personal information

We do not sell, rent, or trade your personal information. We may share your information with:

• Technology vendors — third-party software and service providers used to operate our business (e.g., our ITSM platform, Microsoft 365, cloud backup services). These providers are contractually required to protect your data.
• Professional advisors — our accountants, lawyers, or insurers where necessary
• Regulatory authorities — where required by law or a court order

Where we disclose information to overseas recipients (for example, through cloud services hosted outside Australia), we take reasonable steps to ensure those recipients comply with privacy standards comparable to Australian law.

6. Data storage and security

Your data is stored in Australian data centres where possible. We implement industry-standard security controls to protect personal information from unauthorised access, disclosure, alteration, or destruction — including encryption in transit and at rest, multi-factor authentication, and strict access controls.

While we take reasonable precautions, no method of data transmission over the internet is completely secure. If you have concerns about the security of information you have sent us, please contact us directly.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Client service records are generally retained for seven years in accordance with Australian taxation and business record-keeping obligations. Website enquiry data is reviewed annually and deleted when no longer required.

8. Cookies and website analytics

Our website uses cookies and Google Analytics to understand visitor behaviour and improve our content. These tools may collect information such as your IP address, browser type, pages visited, and time on site. This information is aggregated and does not identify you personally.

You can disable cookies through your browser settings at any time, though this may affect the functionality of some areas of our website.

9. Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Complain about a breach of the APPs

To exercise any of these rights, please contact us using the details below. We will respond to access and correction requests within 30 days.

10. Complaints

If you believe we have mishandled your personal information, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact us

For any privacy-related questions, requests, or complaints:

• Email: support@renot.com.au
• Phone: 0438 066 131
• Post: Privacy Officer, Renot IT Solutions Pty Ltd, Level 3, 62 George Street, Brisbane CBD QLD 4000