How Renot IT Solutions collects, uses, and protects your personal information.
Renot IT Solutions Pty Ltd (ABN 90 418 119 324) ("Renot IT", "we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (renot.com.au) or engaging our services, you agree to the collection and use of information as described in this policy.
We may collect the following types of personal information:
We only collect information that is reasonably necessary for our business functions.
We collect personal information in the following ways:
We use your personal information to:
We do not use your personal information for unsolicited direct marketing without your consent.
We do not sell, rent, or trade your personal information. We may share your information with:
Where we disclose information to overseas recipients (for example, through cloud services hosted outside Australia), we take reasonable steps to ensure those recipients comply with privacy standards comparable to Australian law.
Your data is stored in Australian data centres where possible. We implement industry-standard security controls to protect personal information from unauthorised access, disclosure, alteration, or destruction — including encryption in transit and at rest, multi-factor authentication, and strict access controls.
While we take reasonable precautions, no method of data transmission over the internet is completely secure. If you have concerns about the security of information you have sent us, please contact us directly.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Client service records are generally retained for seven years in accordance with Australian taxation and business record-keeping obligations. Website enquiry data is reviewed annually and deleted when no longer required.
Our website uses cookies and Google Analytics to understand visitor behaviour and improve our content. These tools may collect information such as your IP address, browser type, pages visited, and time on site. This information is aggregated and does not identify you personally.
You can disable cookies through your browser settings at any time, though this may affect the functionality of some areas of our website.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, please contact us using the details below. We will respond to access and correction requests within 30 days.
If you believe we have mishandled your personal information, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
For any privacy-related questions, requests, or complaints: