Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your use of the Renot IT Solutions website (renot.com.au) and the professional IT services provided by Renot IT Solutions Pty Ltd (ABN 90 418 119 324) ("Renot IT", "we", "us", "our").

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or engage our services.

For managed services clients, a separate Service Agreement will also apply. Where any conflict exists between these Terms and a signed Service Agreement, the Service Agreement takes precedence.

2. Services

Renot IT Solutions provides managed IT services, cybersecurity, cloud solutions, IT support, network and infrastructure management, and IT consulting to Australian businesses. The specific services, pricing, and service levels applicable to each client are documented in individual Service Agreements and Statements of Work.

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice.

3. Engagement and service agreements

Formal engagement as a managed services client requires a signed Service Agreement. The Service Agreement sets out:

• The specific services to be delivered
• Service Level Agreement (SLA) response and resolution targets
• Monthly fees and billing arrangements
• Onboarding requirements and timelines
• The 60-day cancellation notice period

No managed services engagement commences until a Service Agreement is executed by both parties.

4. Pricing and payment

All prices are in Australian dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be added to all invoices where applicable.

• Managed services are invoiced monthly in advance
• Project work and additional services are invoiced as agreed in the applicable Statement of Work
• After hours support (where not included in a plan) is invoiced at the agreed hourly rate
• Payment is due within 14 days of invoice date unless otherwise agreed
• Overdue accounts may be subject to late payment interest at 2% per month

Annual prepayment is available at a 15% discount from the monthly rate. Annual fees are non-refundable except in cases of material breach by Renot IT.

5. Cancellation and termination

Either party may terminate a managed services agreement by providing 60 days written notice. Notice must be provided via email to support@renot.com.au or by written letter to our registered address.

Renot IT may terminate a Service Agreement immediately if:

• The client fails to pay an invoice and does not remedy the default within 14 days of written notice
• The client engages in conduct that is unlawful, abusive, or poses a risk to our staff or systems
• The client materially breaches the Service Agreement and fails to remedy the breach within 30 days

Upon termination, we will assist with a reasonable transition of services to the client or a new provider. Transition assistance beyond standard handover may be quoted as project work.

6. Client responsibilities

To enable us to deliver effective IT services, clients agree to:

• Provide accurate and up-to-date information about their IT environment
• Grant us reasonable access to systems, networks, and premises required to deliver services
• Ensure that appropriate internal authorisations are in place before requesting changes
• Not use our services for any unlawful, abusive, or inappropriate purpose
• Notify us promptly of any security incidents, suspected breaches, or significant changes to their environment
• Maintain valid licences for all software operating within their environment

7. Intellectual property

All content on renot.com.au — including text, graphics, logos, and documentation — is the property of Renot IT Solutions Pty Ltd and is protected by Australian copyright law. You may not reproduce, distribute, or use our content without prior written permission.

Any tools, scripts, templates, or documentation developed by Renot IT during the delivery of services remain the intellectual property of Renot IT unless explicitly transferred in writing as part of a project agreement.

8. Limitation of liability

To the maximum extent permitted by Australian law, Renot IT's total liability for any claim arising out of or in connection with the provision of services is limited to the fees paid by the client in the three months preceding the event giving rise to the claim.

Renot IT is not liable for:

• Indirect, consequential, or economic loss (including loss of revenue, profits, or data)
• Loss or damage caused by events outside our reasonable control (including cyberattacks, natural disasters, or third-party service failures)
• Loss arising from the client's failure to follow our recommendations or maintain appropriate backups

Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law, including consumer guarantees for services. Our services come with guarantees that cannot be excluded under Australian law.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. Renot IT treats all client system information, business data, and credentials as strictly confidential and will not disclose this information to any third party without the client's written consent, except as required by law.

10. Warranties and disclaimers

We provide our services with reasonable skill and care. However, we do not warrant that our services will be error-free or uninterrupted, or that all security threats will be detected and prevented. Cybersecurity services reduce risk but cannot guarantee immunity from all threats.

Website content is provided for general information only and does not constitute professional IT, legal, financial, or compliance advice. You should obtain independent advice before making decisions based on information on our website.

11. Governing law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

We encourage clients to contact us directly to resolve any disputes before pursuing formal proceedings.

12. Changes to these terms

We may update these Terms from time to time. We will notify managed services clients of material changes via email with at least 30 days notice. Continued use of our services after any changes constitutes acceptance of the updated Terms.

13. Contact us

For questions about these Terms or to provide written notices:

• Email: support@renot.com.au
• Phone: 0438 066 131
• Post: Renot IT Solutions Pty Ltd, Level 3, 62 George Street, Brisbane CBD QLD 4000